Problem Statement:
During COVID, there has been an increasing number of domestic abuse cases. Individuals in an abusive relationship need quick access to the Crisis Hotline, the Safety Plan, and self-assessment to protect their safety
How might we provide quick access to the Crisis Hotline and provide the Safety Plan for the user to access safely.
For this Case Study, we surveyed 25 people on the importance and impact of some key features that we could utilize on our site redesign to help save the lives of domestic abuse victims. We interviewed two licensed Social Workers who work directly with victims and survivors to get a better understanding of how we could help provide easily accessible services such as; a Crisis Hotline that would follow the user on the site, a Quick Exit Button for easy site exit, and a Safety Plan quiz so the user could make a plan for leaving the abuser.
we utilized the I like, I wish, and What if method to narrow down how we could execute the needed features for the users’ needs effectively and efficiently. After compiling the needs into a prioritization matrix, we were able to honen on the Survey Quiz, Hotline placement, and Quick Exit button features.
After assessing what needed to be added and adjusted, we compiled three work flows that would get the user easily and safely and quickly to the needs researched.